General Information
Sign up for a tour: Phone or write to sign up for a tour. You may phone (815)224-9276 or 1-800-892-1419 Monday through Friday between the hours of 8:30 a.m. and 5:00 p.m. We will need your name, address, and phone number, and if signing up a roommate we will need the same information. number, and if signing up a roommate we will need the same information.

Occupancy & Seating: If you have purchased a single package on Green River Lines this willl NOT guarantee you two seats on the motor coach. The single occupancy rates only apply to your room and do not grant you single occcupancy on the coach

Deposit: All tours require a deposit of $100.00 per person at the time you make reservations and the balance 30 days before the tour departs.
Refund Policy: Refunds will be given unless nonrefundable tour expenses are involved. If it is necessary for you to leave the tour, once it has begun, you do so at your own expense. Cancellation insurance and the new Trip Protectioin Program is available from our office.

NEW Trip Protection Program:

Due to the cancel policies our vendors are now issuing, we have to change our policy on refunds. We used to be able to refund almost all monies no matter when you cancelled, but with the economy, our vendors do not refund monies to us ehen you cancel within your 30 days before departure. This includes hotels, airlines, cruise lines, show tickets, pre-arranged tours, step on guides and even some of our restaurants. Our trip protection that we offer is thru Travel Insure International which offers affordable group rates and individual plans.

Travel Insurance is optional but we strongly suggest you purchase it for trips that are 4 or more days or eInsurance:xceed $500. We have all the information available at the office and it does need to be purchased within 10 days of signing up for the “pre-exiting” clause. But can be purchased at anytime before the 30 day deadline preceding a trip.

Cancellation/Refunds: For emergency cancellation the evening before or that morning of a trip , please call and leave a message at the office or call the emergency number, 815-228-4703 and let Doug know your name, what trip you were on and your departure date.

Without Insurance: If you choose not to have insurance and you do need to cancel within 30 days of departure of your trip, there will be a $100 processing fee plus any charges that we can not get our money back on.

Cancellation before the 30 day deadline: If you need to cancel and do so before the 30 days before departure deadline, there will be no processing fees.

Luggage: In most cases you should limit your luggage to (1) large suitcase and (1) carry-on bag per person. You will receive in the mail approximately (10) days before a tour leaves, your luggage tags, place and time of departure and phone numbers of your hotels.
Clothing: Travel light and pack casual clothes. Remember you are on vacation! Wash and wear fabrics travel best. Comfortable walking shoes are a must. Pack a small tote umbrella, in case of rain.

General Health: We would love for everyone to be able to travel with us! Unfortunately, not every venue is motorcoach friendly. Travelers on our trips need to be able to negotiate small inclines, stairs or walking distance unassisted. Tour Escorts, Motorcoach drivers and venue hosts cannot physically lift or assist travelers into transportation vehicles. Green River Lines requires passengers needing assistance, to be accompanied by a companion(s) who is totally capable of providing assistance as needed.

Portable Oxygen: Portable oxygen may occompany you onboard Green River Lines motor coach, A naximum of four(4) canisters may travel with you (2) aboard the coach and (2) in lower baggage compartment. The canisters stored below must be in protective cases with safety cas on the valves. The maximum dimentions for each canister may not exceed 4.5"H x 26"L. Please note that clients are responsible to have enough oxygen to cmplete their travel and making arrangements for refills during the excursion.

Handling Wheeled Mobility Devices: Green River Lines drivers are only permitted to lift 50lbs. The devise must be stowed in the baggage compartments dimensions 33"x33"x48" Please allow sufffieccient time for stowing any wheeled mobility device. This will assist in preventing delays in the departure of the bus. You must notify Green River Lines if you have a wheeled mobility device you plan bringing within 2 weeks prior to departure.

Refrigerated Medications: If you require refrigerated or cooled medication, it is your responsibility to acquire the appropriate means of cooling. Some, but not all hotel facilities have refrigerators avilable tp patrons. If you so require a refrigerator in your room please make arrangements with your escort 2 weeks prior to departure.

Service Animals: Service animals are allowed on Green River Lines' coaches IF they are certified with papers and are stictly for the passenger that has booked the tour or day trip. The servies animal is the responsibility of its owner and must be under thecontrol of its owner at all timesby leash, harness or carrier. The service animal may not travel in the aisle or occupy a seat, but must remain strictly within the customer's space.

Please Note: Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Animals whose sole function is to provide comfort or emotional support  do not qulify  as service animals under ADA.

Green River Lines reserves the right to refuse passage to any service animal that poses a direct threatto the health and safety of other customer or Creen River Lines psersonnel.

Smoking Policy: No smoking permitted while aboard the motorcoach.
Meals on Wheels: While traveling, we make every effort to stop at reasonably priced restaurants. We stop every (2) hours to let you stretch and get the "kinks" out.

Tipping: Tipping is a sensitive issue and should be handled on an individual basis. At meal stops (meals not included in tip), each person should consider leaving a gratuity for good service. (Room service, hotel charges, phone calls, movie rentals, etc are not included in our prices.)

Tour Escort and Drivers Tipping: Gratuities are voluntary and to be based upon your receiving excellent customer service. The industry standard recommended gratuity per driver andper escort is $5.00 per traveler per tour day.

Photography: When travelling with Green River Line please note that anuy [hoto taken during a trip ou,d or may be used on social media for purpose of promotional material. Any pwerson wishing to not be included in our photograghs must alert the escort on their trip.

Green River Lines ~ 3131 May Rd. ~ Peru, IL 61354 ~ phone: (815)224-9276 or 1-800-892-1419
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