We used to be able to refund almost all monies no matter when you cancelled, but with the economy, our vendors do not refund monies to us when you cancel within 30 days before your departure.  This includes hotels, airlines, cruise lines, show tickets, pre-arranged tours, step on guides and even some of our restaurants.  Our trip protection that we offer is through Travel Insure International which offers affordable group rates and individual plans.

Cancellation/Refunds – For emergency cancellation the evening before or that morning of a trip, please call and leave a message at the office or call the emergency number, (815)-228-4703 and let Doug know your name, what trip you were on and your departure date.

Cancellation before the 30 day deadline – If you need to cancel and do before the 30 day before departure deadline, there will be no processing fees.

Luggage – In most cases you should limit your luggage to (1) carry-on bag per person.  You will receive in the mail approximately (10) days before a tour leaves, your luggage tags, place and time of departure, and phone number(s) of hotel(s).

Clothing – Travel light and pack casual clothes.  remember you are on vacation!  Wash and wear fabrics travel best.  Comfortable walking shoes are a must.   Pack a small tote umbrella, in case of rain.

General Health – We would love for everyone to be able to travel with us!   Unfortunately, not every venue is motorcoach friendly.. Travelers on our trips need to be able to negotiate small inclines, stairs or walking distances unassisted.  Tour escorts, motorcoach drivers, and venue hosts cannot physicallly lift or assist travekers into transportation vehicles.  Green River Lines required passengers needing assistance, to be accompanied by a companion(s) who is totally capable of providing assistance as needed.

Portable Oxygen – Portable oxygen may accompany you onboard Green River Lines motor coach.  A maximum of (4) canisters may travel with you (2) aboard the coach and (2) in lower baggage compartment.  The canisters stored below must be in protective cases with safety gas on the valves.  The maximum dimensions for each canister may not exceed 4.5″H X 26″L.  Please note that clients are responsible to have enough oxygen to complete their travel and making arrangements for refills during the excursion.

Handling Wheeled Mobility Devices – Green River Lines drivers are only permitted to lift 50lbs.  The device must be stowed in the baggage compartments dimensions 33″ x 33″ x 48.”  Please allow sufficient time for stowing any wheeled mobility device.  This will assist in preventing delays in the departure of the bus.  You must notify Green River Lines if you have a wheeled mobility device you plan bringing within 2 weeks prior to departure.

Refrigerated Medications – If you require refrigerated or cooled medication, it is your responsibility to acquire the appropriate means of cooling.  Some, but not all hotel facilities have refrigerators available to patrons.  If you so require a refrigerator in your room please make arrangements with your escort 2 weeks prior to departure.

Service Animals – Service animals are allowed on Green River Lines’ coaches IF they are certified with papers and are strictly for the passenger that has booked the tour or day trip.  The service animal is the responsibility of its owner and must be under the control of its owner at all times by leash, harness, or carrier.  The service animal may not travel in the aisle or occupy a seat, but must remain strictly within the customer’s space.

Please Note – Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities.  Animals whose sole function is to provide comfort or emotional support do not qualify as service animals under ADA.  Green River Lines reserves the right to refuse passage to any service animal that poses a direct threat to the health and safety of another customer or Green River Lines personnel.

Smoking Policy – No smoking permitted while abroad the motorcoach.

Meals on Wheels –  While traveling, we make every effort to stop at reasonably priced restaurants.  We stop every (2) hours to stretch and get the “kinks” out.

Tipping – Tipping is a sensitive issue and should be handles on an individual basis.  At meal stops (meals not included in tip), each person should consider leaving a gratuity for good service.  (Room service, hotel charges, phone calls, movie rentals, etc are not included in our prices).

Tour Escort and Drivers Tipping – Gratuities are voluntary and to be based upon your receiving excellent customer service.  The industry standard recommended gratuity per driver and per escort is $5.00 per traveler per tour day.

Photography – When traveling with Green River Lines please note that any photo taken during a trip may be used on social media for purpose of promotional material.  Any person wishing to not be included in our photographs must alert the escort on their trip.